Sunday, March 14, 2010
 
 

Vehicle manufactures around the world offer guidance to their dealers on achieving CUSTOMER SATISFACTION throughout the sales and service cycle. Each manufacturer has recognized the importance of vehicle appearance at the time of delivery, as is evidenced by appearance related questions contained in the various C.S.I. surveys. It is curious in light of the forgoing that we know of no manufacturer who has set specific standards for the delivery appearance of the vehicle. It then follows that no one is offering guidance to their dealers in the achievement of UNIFORM EXCELLENCE OF APPEARANCE of the newly delivered vehicle.

It is the mission of VALUGARD to establish a standard of appearance excellence for vehicle delivery, and further, to guide and assist the dealer in the achievement of this standard.VALUGARD PRODUCTS are not simply a group of un-associated chemicals and supplies, but a systematic approach to performance, packaging, support materials and field support that allows the trained technician to deliver the results expected under the standards established.


 


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